Policy scope
What this governs
This policy applies to use of DeTrustPay web services and operational channels.
- Web app accounts and sessions.
- Public APIs, indexer-backed data, and notification tooling.
- Support and policy contact channels.
Acceptable use policy
Acceptable use for DeTrustPay
This policy defines prohibited behavior, expected conduct, and enforcement boundaries for DeTrustPay users. Platform enforcement cannot reverse finalized on-chain outcomes.
Boundary conditions
What this does not govern
Some outcomes are controlled by blockchain finality rather than platform moderation.
- Non-custodial wallet ownership and private key management.
- Reversal of finalized on-chain transactions.
- Subjective legal adjudication of off-chain delivery disputes.
Prohibited use
Behavior that is not allowed
The following categories can lead to warning, suspension, or permanent termination.
Prohibited
Financial crime and sanctions violations
Illegal value transfer activity is not allowed.
- Fraud, money laundering, terrorist financing, or knowingly facilitating these acts.
- Sanctions evasion or routing activity through prohibited jurisdictions.
- Use of DeTrustPay to conceal source of funds or beneficial ownership.
Prohibited
Counterparty deception
Misrepresentation of fulfillment or transaction intent is prohibited.
- Fabricating delivery status, evidence, or off-chain proof.
- Knowingly listing false service terms or fake collateral expectations.
- Using intimidation or deception to force confirmation actions.
Prohibited
Protocol and incentive manipulation
Abuse of settlement mechanics is prohibited.
- Coordinated griefing behavior intended to stall fair settlement.
- Abuse patterns designed to exploit incentive asymmetries.
- Any attempt to bypass deterministic state transitions.
Prohibited
Platform abuse and security attacks
Do not harm service availability or user safety.
- Credential stuffing, phishing, malware delivery, or social engineering.
- Unauthorized scraping, API abuse, or denial-of-service behavior.
- Attempts to bypass authentication, authorization, or rate limits.
DeFi examples
Examples of unacceptable behavior
Concrete cases that violate this policy in DeTrustPay-specific workflows.
Behavior
Submitting fabricated fulfillment evidence to pressure counterparty confirmation.
Why prohibited
Undermines trust and creates unfair settlement pressure.
Behavior
Creating coordinated transactions to exploit incentive timing behavior.
Why prohibited
Manipulates protocol intent and harms market integrity.
Behavior
Using the support channel to impersonate another wallet owner.
Why prohibited
Creates account takeover risk and operational abuse.
Behavior
Automating repeated high-frequency requests to degrade public service reliability.
Why prohibited
Impacts availability and harms legitimate users.
Enforcement
How policy enforcement works
Actions are proportional to severity, recurrence, and risk impact.
- Issue warnings and request corrective action.
- Temporarily rate-limit, suspend, or disable account access.
- Permanently terminate access in severe or repeated cases.
- Preserve records and report activity where required by applicable law.
Finality reminderEnforcement occurs at the application level and does not alter on-chain data or reverse finalized on-chain settlements.
Expected conduct
Allowed and encouraged behavior
These practices improve safety and fairness for both counterparties.
- Define objective transaction terms and fulfillment criteria.
- Submit truthful evidence and respond to counterparties in good faith.
- Use proposal paths to reduce expected loss instead of forcing deadlock.
- Protect credentials, verify wallet actions, and report abuse promptly.
Questions or reports
Report abuse or get clarification
Start with self-service guidance. If still blocked, contact support with a clear incident summary.
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